At Onyx Direct Care, we strive to provide the best care possible to all our patients. To ensure that we can accommodate the scheduling needs of our patients, we have implemented the following cancellation policy:
1. Appointment Cancellation
If you need to cancel or reschedule your appointment, we kindly request that you provide at least 24 hours notice. This allows us to offer your appointment slot to another patient in need of care.
2. Late Cancellation or No-Show
Failure to provide at least 24 hours notice of cancellation or not showing up for a scheduled appointment will result in a $25 fee. This fee is intended to cover administrative and operational costs incurred due to the missed appointment.
3. Fee Payment
The cancellation fee of $25 will be billed to your account. Payment for this fee is expected within 30 days of the missed appointment.
4. Repeated No-Show or Late Cancellation
Repeated instances of late cancellation or no-shows may result in additional actions, including dismissal from the practice or a requirement to prepay for future appointments.
We understand that emergencies and unforeseen circumstances can arise. If you have a legitimate reason for missing your appointment, please contact our office as soon as possible to discuss your situation. We will assess each case individually.
6. Reminder Notifications
As a courtesy, we provide appointment reminder notifications via phone, email, or text message. These reminders are sent to help you remember your scheduled appointments. However, the responsibility for keeping and managing appointments ultimately rests with the patient.
Please review this cancellation policy carefully. By scheduling an appointment with Onyx DirectCare, you acknowledge and agree to abide by the terms of this policy, including the $25 cancellation fee.
We value your time, and we appreciate your understanding and cooperation in helping us provide efficient and quality healthcare services to all our patients.
If you have any questions or concerns regarding this policy, please feel free to contact our office.
We look forward to creating the best experience for our patients. Please do no hesitate to reach out to us.
Email: doctor @ onyxdirectcare.com